Garuda Indonesia goes with SITA

Garuda Indonesia has chosen air transport tech company, SITA, to look after its international network infrastructure as well as standardise its IT infrastructure and help set up its new reservation system.

The new 5 year agreement with SITA means that it will go from only managing its international network to also its domestic network and some airports, as well as handling end-computing services and operational messaging.

In turn, this will simplify the airline’s administration’s billing system and provide cost savings.

Garuda Indonesia director strategy, business development & risk management, Judi Rifajantoro said that SITA would now provide top quality IT services across Garuda’s operations.


“SITA is providing a one-stop shop that meets all our IT needs, including offering additional expertise and know-how to help with our transformation program,” Ms Judi Rifajantoro said.

“With SITA managing our IT infrastructure, we are reducing our costs, simplifying our IT solutions and future-proofing our network, which will position us well to take advantage of future growth,

“We are now able to provide high-quality network solutions to all our offices around the world.”

As the first part of the project, SITA helped Garuda migrate to a new reservation system.

Source = ETB News: Tom Neale